Refund & Cancellation Policy

1. Overview

MogoTools par aane ke liye dhanyawad. Hamara maksad hamare utility tools ke zariye aapke daily digital workflows ko superfast banana hai. Chunki MogoTools digital tools aur cloud SaaS features provide karta hai, isliye hum request karte hain ki koi bhi paid plan lene se pehle aap hamari policy ko dhyan se padh lein.

2. Free Tier & Demo Usage

Hum hamare tools ka Free Version provide karte hain taaki aap paid subscription lene se pehle tool ki speed, accuracy aur output quality ko test kar sakein. Hum highly recommend karte hain ki upgrade karne se pehle free tools ka use zaroor karein.

3. Refund Eligibility (7-Day Money Back)

Agar aap hamari service se santusht nahi hain, toh hum naye subscribers ko 7-Day Money-Back Guarantee offer karte hain:

• Ye aapka first-time purchase hona chahiye.
• Purchase date ke 7 din ke andar request aani chahiye.
• Agar kisi tool me major technical issue/bug tha jise hamari technical team fix nahi kar saki.

4. Non-Refundable Circumstances (Refund Kab Nahi Milega)

Niche diye gaye scenarios me refund approve nahi kiya jayega:

• Tool / API Usage: Agar aapne apne monthly quota, conversions ya credits ka 20% se zyada hissa tools use karke consume kar liya hai.
• Auto-Renewal: Monthly ya yearly subscription automatically renew hone ke baad refund nahi milega. Auto-renew rokne ke liye renewal date se pehle plan cancel karna zaroori hai.
• Account Suspension: Kisi bhi automated scraping, abusive usage, rate-limit bypass ya Terms of Service todne par account block hone par refund nahi diya jayega.

5. Subscription Cancellation

Aap kabhi bhi agle mahine ya saal ki billing rokne ke liye subscription cancel kar sakte hain:

Cancel karne ke baad agla charge nahi katega, aur current billing cycle khatam hone tak aapke pass Pro features ka access bana rahega.

6. How to Request a Refund

Refund ke liye aapko apne registered email ID se hume email bhejna hoga:

7. Processing & Payouts

Aapki refund request review hone ke baad 24 se 48 hours me process kar di jaati hai. Amount aapke source payment method (Card, UPI, Netbanking) me credit hone ke liye 5 se 7 business days ka time lag sakta hai.